FAQS

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Frequently Asked Questions (FAQs)

– Al-lama’a Fine Jewelry –

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1. Is your jewelry skin-friendly?

Absolutely. Our pieces are nickel-free and hypoallergenic, designed to be gentle on sensitive skin.

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2. How do I place an order?

Simply send us a message on Instagram or WhatsApp with the product name/code. We’ll guide you through the payment and confirmation process.

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3. How is my order confirmed?

To confirm your order, we require an advance payment of Rs. 300 (delivery charges). Once paid, send us a screenshot on WhatsApp.

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4. What are the payment options?

We accept:

• Easypaisa

• JazzCash

• Sadapay

• Nayapay

Cash on Delivery (COD) is available in selected areas only after full payment confirmation.

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5. How long does delivery take?

Delivery usually takes 3–7 working days depending on your location and courier service conditions.

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6. Can I return or exchange my jewelry?

We do not accept returns due to hygiene reasons.
Exchange is possible only if:

• The item is damaged on arrival

• The wrong product was delivered
  (Proof must be shared within 24 hours via WhatsApp)

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7. How should I take care of my jewelry?

• Keep it dry and away from perfumes or chemicals

• Store in a soft pouch or jewelry box

• Clean gently with a soft cloth provided

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