Shipping & Return Policy

Shipping & Return Policy

At Al-lama’a, we are committed to delivering your order safely and on time. Please read our shipping and return policy carefully before placing an order.

Shipping Details:

  • Orders are processed within 1–2 business days.

  • Delivery time usually takes 3–7 working days, depending on your location.

  • A confirmation fee of Rs. 300 is required for order processing. This fee is adjusted in your total bill.

Return & Refund Policy:

We accept returns under specific conditions. Please note the following:

Valid Reasons for Return:

  • You received a damaged or broken product.

  • You received the wrong item (different from what you ordered).

  • The product is incomplete (missing items from the set).

To initiate a return, you must:

  1. Contact us within 24 hours of receiving the parcel.

  2. Share unboxing video as proof (from the moment the package is being opened).

  3. Return the product unused, in its original packaging.

Invalid Return Conditions:

If a customer returns a parcel without any valid reason, the advance amount of Rs. 300 will not be refunded. Examples of invalid reasons include:

  • Changed your mind after receiving the parcel.

  • Didn’t like the product color or design (after seeing it in person).

  • Minor difference in color due to screen resolution or lighting.

  • Delay in delivery caused by courier companies.

Note: We reserve the right to approve or decline any return request after reviewing the case and provided evidence.